My husband was deployed away to Iraq and we had just got stationed here in Ft. Hood, Tx. Our car started over heating when we brought it back from the port. As always when I had a problem with the car, I took it in to a Honda dealer. When I took the car in to Cleo Bay they had called me down there to tell me nothing was wrong with my car and there should be no reason for it to overheat. Then they came with a long list of maintence things that needed to be done on it. Funny thing was, that I had the car safety checked by a garage before shipping it and they said everything was clear on my car.
Now all of sudden it starts overheating and Cleo Bay tells me it fine and didn't over heat with them, their master mechanic even came out to reaasure me and that him and the manager even test drove it. And then came the maintence list for $900/plus for maintence issues they said needed to be fixed. So believing them when they reassured me over and over that the car was fine, I gave them the OK to fix the maintence issues on the car that equaled out over $900. It was hard for me to come up with that amount of money but made a agreement to make payments and pick the car up when I finished paying. I made 2 payments and paid in full and picked the car up as a present to my husband returning from Iraq. My husband drove it home not even two miles back to housing and the car was overheating again and running worse then when we put it in there! We took the car back and complained. They took the car back and once returned it saying nothing was wrong with it. This went on for weeks and I called and called the manager to no avail. I left so many phone messages I lost count.
After awhile the woman answering the phone started hanging up on me. Mean while we called a Honda dealer in San Antonio who told me to ask them if they had done a pressure test to check for overheating, when I asked they said No, they put it on the machine and the machine came back clear. A pressure test is how you check a car for over heating problems and when I told them that then they knew I had talked to someone and stopped talking to me. It was only when I called the cooperate office did he (the manager) finally call me and then said for us to bring the car back in again and once again they returned it saying OH! It had a hole in the rediator and now they wanted to charge us more money to fix that! I was like NO! I broight this car in with overheating issues and I told u that and your dealership told me it was fine! Now you want me to pay again to fix what u missed?
My husband against my wishes went and bought a new radiator from Autozone took the car back to Honda dealer and had them put it in. Still the car was overheating and now was running worse after they told us it was safe to drive for the millioneth time! We called again and complained. The manager was not only rude and snotty but condesending. Again my husband took it back to them and they had the car for two days and now they say it's a cracked head gasket! I now am not only out of the money they charged us for the maintence but also for the extra labor every time we brought it in but also I am now out of a car and my husband has now deployed back to Iraq! Another mechanic has told us that driving it after we started having problems and Cleo telling us it was fine, caused more engine damage!
It's because of them I have the cracked head gasket! The cooperate office was of no help and I have given up on Cleo Bay Honda all together! They want another $1,000 to fix the head gasket! I am NOT paying that, what do they think because we're military we're made of money as a E-5? I think they should fix the car as requested in the first place and any damage that occured after they returned the car stating that the car was fine. They even went so far as to say our car would go another 100,000 miles after the maintence work was done! They scammed me out of money to fix maintence things instead of the real problem at hand, knowing their was a overheating issue and I would come back. Please someone help me!
Mrs
Ft. Hood, Texas
U.S.A.
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