We bought an automobile from Westco Cairns Pty Ltd in July this season. Although we enjoy our new-car we've been completely embarrassed using the continuing support that people have obtained from both revenue and support divisions.
We consider this chance to alert all potential clients to locate another seller. If this really is inevitable, be extremely careful inside your coping with Westco, whether with revenue or support. We've discovered both divisions to become bored with something resembling customer support, and definitely not concerned about their status or that of Nissan’s.
However we discovered that Nissan Customer Support was as unhelpful as Westco themselves. I will just reckon that they've had previous grievances concerning the dealer, whilst the first reaction whenever we approached them was that the fresh Supervisor had simply been hired also it might take some time for items to occur. This reaction was simply not adequate. To get a business to simply accept of the degree of efficiency with a consultant of the model is impossible. We've possessed two Nissans just before this and actually loved both. Today I find myself really reluctant to think about buying another again.
The issue arose whenever we arranged our new-car because of its first support to adhere to the car or truck warranty. Anticipating a fundamental support to become completed (we'd just pushed about 5000kms) we were really amazed to become informed that people required fresh wheels, plus they must be changed there after which. Having just pushed from Cairns across to Darwin, that will be all open-road driving we understood there is no means we'd used the wheels aside that much within the period we possessed the vehicle. We were likewise advised that people had two exceptional recalls on our vehicle, that was the very first we knew about this.
We approached Westco and indicated our wonder and frustration that people were never informed concerning the situation of the wheels, or even the must have both exceptional remembers dealt with. The revenue department stated it had been not their issue and called us towards the support office. The support division stated the vehicle had handed the rego check they'd performed also it wasn't their issue.
Sadly the Maintenance Technician was not able to provide a right solution on if the wheels might have been authorized once the vehicle was maintained, provided the truth that he understood we'd bought the vehicle from the Nissan Seller, nonetheless they did concur that it had been improbable we're able to have been through the wheels to that particular degree provided the operating we'd completed. Pursuing more telephone calls Westco decided to protect the cost of the wheels, nevertheless 8 weeks on we've yet to get payment.
As neither folks are physical individuals, and response on educated experts to recommend us about the situation of our automobile, we are able to just speculate when the preliminary Enrollment Check was authorized. It also makes us wonder if we'd possessed the vehicle and had Westco execute the physical check might they've set the brand new brake parts on once they endured to create money-off it, in the place of charging them?
Based On The newest telephone call the check will be shipped today. We are able to just delay with bated breath to determine if it actually comes.
David & Erain
Darwin
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