A copy of Email to Continental Airlines:
Dear continental,
We traveled from Toronto to Cali Colombia via Houston on July 03. We left Houston at 5:40 in the flight number 820 to Cali.
Although we arrived on time to Cali, our luggage as the luggage of many other passengers did not. Little explanation was given by local staff, no assistance whatsoever was offered, and vague directions such as “give us a phone number and we’ll contact you as soon as the luggage arrives, ” “just keep going home to your final destination and we’ll contact you some time in the next two weeks” (!)
Cali was not our final destination. We were booked to leave to the south of Colombia (Pasto) that same night. As a result, we lost the connection and ended up staying stranded, without clothing, belongings and work equipment in a city that we did not intend to stay at. We had to pay from our own pockets the hotel (160.000 pesos), pay our expenses (food, hygiene products, underwear, clothing, etc.) for that day and the next ten. The next day we had no choice but to travel to the south without our luggage!
I am a photographer, I had a contract to take some pictures for the company that I work for, but my equipment did not arrive (it was in my luggage), so I could not work as it had been arranged.
After ten days of struggle, finally Continental contacted us to say that they have sent our suitcases to Pasto.By then the trip was over, the photo equipment was not needed anymore, we have spent our money and time just waiting. Continental had ruined my travel arrangements and the entire travel experience. Continental had made us pay unexpected expenses. The only feedback we’ve got from you was a pathetic “Sorry.”
At this point we are just claiming for a fair compensation for the lost time and additional inconveniences resulting from our luggage 10 days delay. We were told by Continental staffers in Cali’s airport that a compensation of $25 per passenger per day was customary. We have not receive a cent from you yet.
Well, fortunately we live in a country of laws. I contacted more than 15 passengers in the same situation during that flight. All of them are willing to initiate with me a class lawsuit against Continental. Your Company should pay for this terrible abuse, which is by all accounts very common in the infamous flight 820 Houston-Cali.
Sincerely,
Juan Legarda and Elva Llemos
RE: Flight 820 Houston Cali
Luggage CO0005791128/27/29/30
36-760 Lawrence Avenue West
North York, Ontario
M6a3e7
Canada
Tel. 416 781 4482
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