In May I purchased a 2000 Nissan Maxima. At the time of the purchase, I also included the "extended warranty" with my purchase to the tune of $1664.00.
On October 2, I noticed the oil light come on as I was going to work. When I went out to go to the parts store to get oil, my vehicle completely broke down and would not start. After a good samaratan stopped by and poured oil into the engine of my car, all of the oil immediately spilled onto the ground. He looked under my vehicle to find that I did not have an "oil plug" in the oil pan, that my plug had come out of the oil pan completely which made all of the oil drain out of the engine.
I called Carmax to report the problem, and they made an appointment for Wednesday, October 4. It has taken since that time until this past Friday, October 20, for whoever they sent the vehicle to for repair to tear the engine completely down. I was told for three weeks that "AON" (the name of the extended warranty company) would send an investigator to the repair shop to assess the damages and make the determination about repairs to my vehicle. They asked when I had changed the oil last, and I explained to them that I hadn't since I purchased the vehicle. The investigator made the determination that they were not going to cover the repairs because the oil had not been changed in 8100 miles.
The last oil change would have been made by Carmax and either the oil plug was not tightened properly or it was defective to have come out of the oil pan. The warranty company refuses to pay for repairs because it will involve rebuilding the engine and cost in the neighborhood of $3000-$4000.
I was told on October 20, that they would definately not cover the repairs. I asked to speak to the investigator, they did not know who that person was, I asked to speak to a supervisor, they said my only recourse was that I would receive their decision in the mail and that the letter would explain how I could appeal their decision.
I have left a message for an attorney, I plan to have AON put out of business-my ultimate goal is to anialate Carmax Maxcare. They will take the money and run, and never intend to carry out their obligation. I am re-contacting the Better Business Bureau and the Office of Consumer Affairs. If needed, I shall go to my congressman, this type of treatment is outrageous!
Hillary
Richmond, Virginia
U.S.A.
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