My mother recently lost her husband of 43 years and wanted to sell his car. She took it in to the shop for repairs and normal maintenence. She spent $600.
She decided to then take it to Carmax to sell it, because she thought that would be the easiest route. The Kelly Blue Book "trade-in value" was $1,200. The "private party value" was $1,985. She was unaware of these values and put her trust in Carmax. This car was in very good condition. They gave her $1,000 and then charged her a $160 "finders fee" (???).
So she ended up with $840 from Carmax. When you subtract the $600 of prep work, she ended up getting $240 for a car worth about $2,000. The problem is that Carmax has a radio ad playing now that states they don't give "trade-in value" to their customers!!! They give "top dollar". That's blatant false advertising!!!
When I confronted the store manager and purchasing manager, neither EVER asked me how I think the situation should be resolved or was willing to negotiate. Whatever happened to customer service? What they don't understand is that a few hundred dollars cost them the future business of three of my family members who have already dealt with them. What idiots!!!
Phil
Crystal Lake, Illinois
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