Here is our story as forwarded to Midway Nissan's e-mail:
My fiance and I had the WORST expierence ATTEMPTING to buy a used car at your facility. We were there for hours and after we walked out were contacted mercilessly on the phone for hours after that until we FINALLY were offered the deal and car we asked for. We drove it off
the lot and kept it for ALMOST TWO WEEKS before we were called by our salesman who stated and I quote, "We need to take a picture of the VIN. Can you drive it down tomorrow after work?" So we did and that's when we were FINALLY told that they were unable to finance the
vehicle and that we had to return it. We attempted to increase our down payment with BORROWED money and attempted to get co-signer's all to no avail. HOWEVER, vefore we had a definitive answer on either
the co-signer or the extra money for the down payment the salesman AGAIN let us drive it off the lot and stated that he would start the paperwork for the additional down payment. We drove home.
The very next day that salesman, Manny, called me AT WORK to ask when I could come in and sign the new paperwork and I advised him that we still had no answer on the extra down payment or co-signer. He stated that
he thought I said this was happening even though we left without a yes or no the night before. I told him I didn't want to deal with them anymore and that I would be bringing the vehicle back to them NOW and that they were to have MY TRADE-IN waiting in the parking lot
and ready to go. I arrived and had to wait AN HOUR OR MORE before the transaction was complete. NOW to top it all off we received a letter reading as follows:
Dear Ms. Gronek,
A recent review of our records indicates that your 2002 Chrysler PT Cruiser is due for a 56,250 mile scheduled maintenance on September 04.
At 56,250 we recommend the following:
* Change oil filter * Lube chassis
Additional services included:
* Inspect & fill fluids * Inspect belts and hoses *
Inspect exhaust system
* Inspect tire pressure
Regular servicing of your vehicle's oil filter keeps your Chrysler running in top shape. A well-maintained vehicle not only protects your investment and keeps your PT Cruiser running safely and efficiently, it also increases the sale or trade-in value.
We show that your PT Cruiser has recorded 55,733 miles to date. To update your mileage and service history or to view our web-only specials and current coupons, log on to idriveonline.com. Your username is gronek and your password is OKHDck8cgM.
At Midway Auto Team Pontiac Buick GMC your vehicle will receive service from Chrysler certified technicians, who use only genuine Chrysler parts, ensuring that you receive the best service at competitive prices. And, for your convenience, we are open Monday - Friday: 6:30 A.M. - 6:30 P.M. And Saturday: 7:00 A.M. - 4:00 P.M.
Please call us at (602) 914-7155 to schedule an appointment to have this service performed, or you can schedule this service online using the lon-in information above.
We look forward to seeing you soon,
Your Service Team
Midway Auto Team Pontiac Buick GMC
Should we receive ANYMORE letters regarding "OUR" 2002 Chrysler PT Cruiser we will be expecting delivery of it that same day or we willpursue action for harrassment.
Sincerely,
Andrea D. Gronek
Kelly J. Kral
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