XXX-Motorsports.com sells junk Chinese manufactured ATV's. There Warrenty Policy is written from a Company perspective, rather than a perspective to protect the consumer. I paid $950 for a youth ATV that broke within the thirty-day warrenty period. The actual part of the ATV's frame (motor-mount) had snapped in half, tourqing the engine, throwing the chain assembly which then broke the engine casing. The parts list included with the ATV breaks down the defective parts to the smallest component being the entire engine and the entire frame. According to the return policy, once the vehicle has been fueled, only parts damaged due to manufacturers defects may be returned.
I contacted customer service and they referred me to their Warrenty Policy. When I requested clarification of their policy in regards to returning the frame assembly and entire engine, I was asked to submit pictures. I emailed pictures and never received a response. I followed up with the individual that requested the photos in addition to following up with customer service. Both the individual and customer service refuse to continue any dialogue with me concerning this issue.
I proceeded to try and contact them by phone, not a toll free number, and received a number of recorded prompts that did not allow for me to speak with an actual human being.
In summary, I paid close to $1000 for an ATV that is supposedly covered by a Warranty. After my ten-year-old rode the ATV, only three times, a manufacturers defect had rendered the vehicle inoperable. Customer service refuses to continue dialogue with me in regards to the complaint and shows no interest in complying with their promises that are covered under their published warrenty guidlines. Now I have personally accepted the responsibility of making every attempt to notify any potential consumers that xxx-motorsports.com does not value their customers and that their products are sub-standard at best.
XXX-Motorsports.com does not honor customer service or practice ethical behavior while dealing with consumer complaints.
Don't purchase products through xxx-motorsports.com or you will be sorry!
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