I like most people here have had unpleasent experiences with AmeriCredit. After I got out of the service and before I started a new job I had missed a payment. They were relentless on calling. Sunday morning bright and early hounding me and hounding me.
But that's not the kicker.
I had applied for and accepted a job in New Mexico. I currently reside in Hawaii. To ship my vehicle from Hawaii to the mainland I need a letter from the finance company giving the shipping company permission to ship the vehicle.
As I call to get the info they need to ship the vehicle they inform me that I have to have proof of insurance to cover the amount OWED on the loan. NOT what the fair market value is on what the truck is worth.
When I asked how I was supposed to get the additional coverage they made it seem so simple. "Oh just call your insurance company and ask for the additonal coverage" When i mentioned that is normally called "gap" insurance they either played dumb or were dumb and didn't know that's what it is.
To amuse them I called my insurance company and asked. I must say USAA Insurance is an awesome company. The lady there took time out of her own work schedule to try and call the finance company to resolve the issue as she has never heard of this practice. When my insurance lady tried 3 way between herself, her supervisor and a AmeriCredit rep the rep hung up on them!!!
When I aske why then GAP insurance isn't required from the start they say it's not their policy. BUT for me to ship my vehicle I need GAP insurance to cover the full amount between Fair market value and amount owed. When I asked what happens if on the way home i crash and total the car you won't get the full amount and that's okay but to ship a vehicle i need to have this crazy coverage. Again clueless.
So without much success and making numerous phone calls I resorted to placing the guilt trip on them saying I will lose a job on the fact I can't ship my one an only car. I don't have the money to pay towards it, i can't sell it without being under. I could possible re-finance but i'm less then 2yrs from completeling the loan. So right now AmeriCredit has me by the balls and tomorrow I have to call what I thought would be my new employer and tell them I can't come because of this horrible company.
The thing that pissed me off the most was the lack of compassion on their part. Only thing i kept here was "Sorry, can't help you" NO, let me look into it, etc. Trying to get a supervisor on the phone is asking for a miracle.
I see i'm running out of room here but I'm pretty pissed now.
Stay away from americredit.
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