I was contacted by phone to start an extended waranty on my vehicle. Since I wanted coverage I spent some time with the salesperson. They told me how evertying would be covered as far as the mechanical side of the vehicle (except for standard maintenance ie: oil changes, transmission fluids, etc). So I started the policy. Gave them a nice deposit and send in a nice chunk of change monthly. I finally go to use the waranty and thats where it becomes clear to me that I will not be using it anymore. My vehicle was having problems with the A/C unit, the transmission was shifting very hard after it has ran for awhile, and some other minor things (wiper not working, starting rough sometimes). I even took it to a dealership service thinking it would be a smoother transaction. The dealership found all of the problems: bad a/c compressor, transmission wiring harness bad, shift solenoid needing replaced. So they contacted warantee service, warantee service decides to send someone out to verify this work is needed. So they agree with the AC, but they drive my car (which I NEVER concented to) and cant reproduce the transmission issue. So I'm being told they wont cover it.
So today I call MEPCO directly and get told the claim is still under review. My contract states under Transmission coverage: Computer modules & solenoids. But according to MEPCO the contract does not state SHIFT SOLENOID, just solenoids (the contract I guess is specific as to part names). I myself have never seen a part on the transmission that is officially labeled only "solenoid". Anyways I'm told they may or may not cover it - again its still under review. I told her that whomever does there sales calling is a plain lyer. I was told they use a vendor for sales (probably so they can play ignorant on what is sold). Of course they are unable to give me any information on the sales vendor - because I think they definetly need to be held liable for there "say anything" sales tactics. The next best thing is my car was turned in for repairs on a Monday, the dealership had the car inspected and ready to be repaired on that same Monday. It is nor Friday and guess what have been waiting on the Mepco confusion process since TUESDAY. They offer rental coverage which I have, glad I didnt use it. They dont cover rentals UNTIL the claim is approved. So if that was my only mode of transportation I would still be waiting to rent a car and have it covered under MEPCO.
I would highly advise anyone looking to use them to do there homework first. There actual coverage compared to what you will probably be told your getting over the phone are Very different.
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