Usacomplaints.com » Cars & Transport » Complaint / Review: Ford Motor Company - Ripoffrefuses to correct air conditioning problem in majority of f-150 trucks liars useless. #174133

Complaint / Review
Ford Motor Company
Ripoffrefuses to correct air conditioning problem in majority of f-150 trucks liars useless

I just got my new F-150 about 4 months ago. Where I live it gets hot during the summer, we are between 102 and 110 all this week. The air conditioner in this truck sucks. It takes forever to cool down and then it never cools down the cab area completely.in every other car I have had I am usually turning the a/c down after a few minutes because it gets so cold no matter how hot it is outside. Driving this truck I have it on full blast all the time and it just barely makes the cab area confortable and I should not have to drive with it on full blast.

The ford dealer in my town, Razzari Ford of Merced, claims there is no problem. We took it to the dealer this morning to have it checked out and they, of course, said that it was perfect and we have no problems with it. I did some checking around and found that this is a problem with the majority of their new trucks. There are complaints all over the internet about this.

The dealer and they gave us this big story about Ford's rule being that if the air it blows is 30 degrees colder than the outside air the system is fine. It was 103 outside and the thing was blowing at 60 from the vents. If that theory holds up I will go back when it is only 80 outside and see what they say then. I got the meat thermometer and we kept it in there for a very long time and the lowest it ever got was 60 degrees from the vent. It was set to Max to get that temp and it was still sitting at 89 degrees in the cab without the vent blowing right on you. I contacted Ford and they refused to back that statement up. The only thing Ford would do was tell me that they take the word of the Service Manager at the dealer for everything.

I also informed Ford about how my wife suffers from leg cramping in extreme heat and could barely drive the truck home from the dealer because it never got cool in the cab and she started having major cramping. They maintain the claim that there is nothing wrong with the truck.

We have the exact same truck at my work and the air blows very cold from the vents in that truck. Because of the lack of acceptable answers from Ford, I am doing my own poll online. I have now e-mailed 50 different dealers acroos the country and asked them what the expected temperature should be coming out of the vents when the Max A/C is on. All of the responses I have received so far have been almost identical. They have all said that the air should be coming out between 38 and 48 degrees. That is a far cry from the temperature I am getting.

I realize that it sounds like the a/c is blowing cold air at 60 degrees, but if you rode in this thing you would understand that it just does not get the job done at all. Also, running that thing on Max all the time is shooting my gas mileage to hell. This truck does not exactly define "fuel efficiency" anyway.

I am posting here because I just do not know what to do. I am frustrated because all I want is the truck to work properly and the people at Ford do not seem to care. The impression they have left me with is that they know for a fact there is a problem and are trying to hide it to avoid a major recall. That is not good customer service. I have filed a request for them to buy the truck back, but I fully assume they will deny that without any hesitation.


Offender: Ford Motor Company

Country: USA   State: Michigan   City: Dearborn
Phone: 8003923673
Site:

Category: Cars & Transport

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