On February 6th I went into Brake Masters looking to get my front brakes fixed, hoping they would do a good job as opposed to companies like MIDAS. They did end up doing a good job except they sold me a brake fluid flush (which I really don't feel I needed, but they convinced me by showing this colored "strip test" paper which showed that the fluid was 50% deteriorated). Even though I paid to have it done, I still wonder if I needed this service, it had just been done a year ago. Anyway, that went good until a month later I started getting a "clunking" noise when first applying the brakes that got more frequent and louder. Not continously, but just a brief clunk when hitting the brake pedal. I return to Brake Masters and they replace the front rotors because they were WARPED. The manager then went on to explain to me that it was MY fault the rotors needed to be replaced (they didn't charge me but also didn't get it fixed as fast as they could have.) I understand that new brakes have to be broken in and hard stops need to be avoided, but how many people out there can avoid hard stops AT ALL for 200 miles? Try it. People pulling in front of you, red lights, you get the picture. Are Brake Masters materials (brake rotors) that CHEAP that they warp under CITY braking for about 1000 miles? Finally yes I did not report these issues to the manager because I was already upset that these problems would be blamed on the customers, at the very least it could have been discussed more tactfully.
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