I paid a fee of $150 to have a new car added to my policy only to find out 2 weeks later that they never forwarded my fee to the insurance company. I was hit by an uninsured motorist and now I can't file a claim because my car is not covered. Altima Insurance is not returning my phone calls and they always promise to call me back when they can "pull up my file".
I have already contacted the Department of Insurance regarding the matter. I checked them out at the Better Business Bureau and they have been given a grade of "D". If only I had checked BEFORE.
Do not do business with these people!!! Period.
Especially Ana, Ali (who barely speaks english), and Marie (who loves to cuss at her customers).
0 comments