I recently took my 2003 Kawasaki ZZR600 motorcycle to ASK Powersports for 20K mile service. After riding the bike some 40 miles back home, I noticed several things wrong with the bike.in addition to scratches on the bike that weren't there when I took it in, 2 Titanium bolts that hold the rear fairing to the frame were missing.
The idle mixture adjustment mechanism wasn't where it was supposed to be. I also noticed 2 left front pinch axle bolts protruding past the recess on the lower front fork. After removing these 2 bolts with my fingers I checked all the other bolts associated with the front suspension, only to find none of them torqued to factory specification.
Even the brake caliper mounting bolts had not been torqued to factory specification.
Upon removing the gas tank to retrieve the idle mixture mechanism, which was bolted between the gas tank and frame, the uppper fuel line hose clamp to the fuel shutoff was loose. I could pull off the fuel hose. The fuel tank vent hose clamp wasn't tight.
In addition to having to replace the titanium bolts the service department lost, I have to replace one of the brake caliper mounting bolts because the hex head is stripped out.
The dealer wanted me to bring the bike back to them, so they could make it "Right."
After endangering my life and safety, as well as the safety of others on Interstate 70, by not torquing to specification the bolts associated with the front suspension, as well as creating a fire hazard by not tightening the fuel line hose clamp, there was no way I would ever trust this dealership again.
ASK Powersports didn't offer to trailer my bike back to them in its unrepaired and unsafe state, nor reimburse me for expenses if I was to have the bike trailered to them. Nor did they offer to replace the missing titanium hardware they lost.
This dealership obviously cannot service what they sell.By not fulfilling the service contract we agreed upon, not only have they perpetrated fraud, charging me $460.80, they have endangered my life and safety because of their negligent manner in how my bike was serviced.
As a result not only have I filed a Consumer Complaint with the Ohio Attorney General's Office, I've also written the AMA of which I'm a member and Kawasaki Motors Corp., U.S.A. Letting them know that this dealer has compromised them in regards to potential lawsuits, if I would have had an accident on the way home, an accident attributable to ASK Powersports service departments negligence.
Don't buy a motorcycle from this dealer.
The quality of service a dealer extends towards its customers is a direct reflection on how that dealership feels about its customers.
ASK Powersports service technicians are incompetent. This dealership, by employing these kind of technicians shows how it feels about its customers, its customers safety and the lives of other motorists on our highways.
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