Made rental arrangements thru expedia.com for rental car. Chose NOT to take the fuel charge, meaning I would be responsible for refueling car. Refueled car just before returning. Did not realize till later I was charged for the fuel.
I called the company, they refuse to do anything about it, even though I did return car full. No lost to them, just an overcharge to me.
Could have easily been credited as they were able to verify that the car was refueled as well as I do have a reciept for gas with time and date on it just before return.
I was misrepresented at pick up when the guy made me initial 4 to 5 areas where I thought I was reconfirming what I already had pre-arranged thru expedia. I have those records too.
The Fact is: Budget Car Rental should have immediately credited my card upon verification that the car was indeed re-fueled. It was absolutely no loss to them and would have preserved a customer for the future.
They have lost a customer for life over a $45 fuel charge and they could care less.
0 comments