Fidelity Warranty Services, Inc. Deceptive Consumer Ripoff Deerfield Beach Florida
I purchased a 2003 Chevy Z71 on May 31. I was encourage by the dealership to buy and extended warranty with Fidelty Warranty Services. I was skeptical at first, but I read through the contract pretty closely and it sounded like a good deal. I purchased the Gold Plus plan that is supposed to cover nearly every part on the truck for 3 year or 36000 miles. After a few months, I began to hear a loud bang and a jerk when the truck shifts gears. I took it into a Chevy dealer and the checked the truck out. The found the slip yoke was going bad and said it need to be replaced or it might cause further damage to other parts of the truck. They then notifield Fidelty and they told the dealership that if the part was not completely broken, it would not be covered. I was appauled to hear this because my contract clearly states that a slip yoke would be covered in the case of a mechanical breakdown. I then contacted them myself and was told the same thing. I was not only aggrivated because of the deception of the term mechanical breakdown, but also because I had to pay $475 to get truck fixed after my so called $2614 warranty did not cover it. I am now encouraging everyone I know not to buy an extended warranty fromt this company. They have no concern for the well being of their customers or their families. Am I supposed to send my family out on the road in a vehicle that clearly has mechanical problems b/c some so called warranty company will not repair the parts. I am now in the process of cancelling my extended warranties on my Z71 and my Tahoe due to this mishap. I hope everyone hears about how deceptive this company is from my experience. I also hope in return that their company fails due to lack of customers. What goes around comes around!!!
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