When I was going up to Wisconsin from Illinois with my friend, Our car broke down in Champaigne Illinois. We stayed the night calling around to places to see how we were gonna get home.
While calling around, we found out that we had to be 25 to rent a car, and we were only about a mile or so from the Greyhound bus station, so we were going to take that up. Our last attempt was to call Alamo/National Car rental.
We told them our age (at the time one being 20 and the other 19) and they told us we could rent a car, and we had to go to their airport in order to rent it, so we called the airport renting agency and they said we could rent.
When we got to the airport to pick up the car, which was 7 miles out of our way to get there, they told us that we couldn't rent a car, and the person at the desk called the other office to see what she should do about it, and the person on the phone yelled at me calling me a liar that she never told us we could rent. I told her that both of them told both of us we could rent, as both of us called to verify the information. She said that we never called and that she knew the policy better than that to tell us that (but it was the same woman we talked to both times). After the phone hung up, the woman at the desk first ignored me and then yelled at me saying it wasn't her fault and that there was nothing she could do, she didn't even give me a phone number to call the bus station or anything.
My parent called them up and the woman that called me a liar called him a liar and that he was never to call her again. When I wrote them when I got back about the problem, I didn't hear from them for 3-4 months (at least 3 months) and they said that they couldn't do anything about it, which I understand to a certain degree. My father wrote them and called them the second he could get a hold of a higher up, and he never did get a response from them. I wrote them a second time saying if you can't do anything about what happened right now, what did they do, and I have yet to hear back from them about that. My father still hasn't heard back.
Just to warn those out there who are "too young" or are "underage" take the greyhound, never rent a car. To all those who have to rent a car, Hertz is a friendly company who helped us out (although they weren't able to let us rent a car) in any way possible which included giving us phone numbers, and talking to the airport for food and toiletries. Alamo/National is a poorly operated company.
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