I went to the shop at 4:45 PM, 2 May. I asked the woman behind the counter if she had this part, I gave it to her. I added if you don't stock it could you order it. It is a coil to a new purchased end of last summer Ryobi, 4-stroke weed eater. The part number is clearly MTD 9920, MA-37 3463. She said it wasn't coming up in the computer, so I asked if they could look it up in the book. Her boss jumped in we don't use books, you need to give us the model number. So, I said I need to go get my cell phone and call my wife, so I went outside got my phone from the vehicle and so I didn't disturb anyone inside the store I stood right outside the door and made my call. While I was on the phone looking at the entrance, the guy who told me I needed the model number, walked up to the door inside the building and locked the door and turned the sign over to closed, as I was standing there, what an *! @#! Hole! I will never be a customer or consumer with this company as long as I live. If need be I will drive out of state before ever patronizing this place again. The treatment they showed towards me was anal, you lost me as a customer and anyone I come into contact with will hear my story and the some.
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