Sterling Automotive
8584 S. 700 E.
Sandy, UT 84070
(801) 568-0199
Business License 63069
Robert L. Youngblood II
LLC Limited Liability Company
Dept of Commerce - Listed as the only managing member
160 E. 300 S.
Heber Wells Building
SLC, UT 84111
(801) 530-4849
Send copies of letters to:
State Dept of Consumer Protection
160 E. 300 S.
Heber Wells Building
P.O. Box 146704
SLC, UT 84114-6704
(801) 530-6601
Better Business Bureau
5673 S. Redwood Road # 22
SLC, UT 84123
(801) 892-6000
Property owned by Robert L. Youngblood
Sterling Automotive
8584 S. 700 E.
Sandy, UT 84070
Work order as I can read it:
7/26/04
General loss of power especially under load large gas consumption, Hesitates on starting out from a light, changes gear late in???
Check Belts and hoses
Install owner parts
Throttle Sensor
Labor 1.5 hrs
7/27/04 - Diagnostic
Service Engine light on
Test drive
New EGR valve
& 2 clogged Fuel injectors
Events of work done on Buick:
7/23/04
Stopped by Sterling Automotive the afternoon of 7/23 & discussed with Robert Youngblood II loss of power condition with Buick LaSabre 43,000 miles. Mr. Youngblood told me to bring the car in on 7/26/04 to install:
Spark Plugs
Spark Plug Wires } All new parts from Napa were supplied to Mr. Youngblood II
Fuel Filter
Throttle Position Sensor
7/26/04
I dropped 94 Buick LaSabre, at Sterling Automotive the morning of 7/26. Mr. Youngblood II was given all of the new parts from Napa as mentioned above. Mr. Youngblood II was told to call before any extra work would be done to discuss any costs. Mr. Youngblood II told me the cost to install the parts would be around 80.00. I called Mr. Youngblood II in the afternoon to find out what was going on with the car and to see what time the car would be finished. Mr. Youngblood II told me the parts were being installed and to pick the car up at 5:00 P.M. Closing time. I arrived at 4:45 P.M. Mr. Youngblood II told me the throttle position sensor that was brought in was not the correct one for the car. He had ordered one at a cost of 96.60, which was not discussed. Mr. Youngblood II had not called as previously discussed to approve this purchase. I would have declined this purchase as my father is an automobile dealer and could get this part at a discount. I waited until 5:30 P.M. For the car to be finished. When driving away, I noticed that the Service Engine Soon light was on. This light had not been on, previous to drop off at Sterling Automotive.
I went back in and told Mr. Youngblood II about the light. He said it would probably go off about a half hour after driving, or if not, to bring the car back in the next morning and they could just disconnect something to make the light go off. I told him I didn't want to just disconnect something to make the light go off. I told him that the light on, must mean something was wrong. I then left the shop.
7/27/04
I dropped 94 Buick LaSabre, back off at Sterling Automotive the morning of 7/27. The Service Engine Soon light had not gone off and the car was running terrible, it had no power. Mr. Youngblood II stated that they would run a diagnostics on the car for 60.00 to diagnose the problem. I called Mr. Youngblood II in the afternoon to find out what was wrong with the car and to see what time the car could be picked up. Mr. Youngblood II told me that the car was still being worked on, needed to be test drove, and to pick the car up at 5:00 P.M. Closing time. When I arrived Mr. Youngblood told me that the diagnostics indicated that the car needed:
EGR valve
Fuel Injection Frame
On 7/29/04 we left for our trip to Great Falls, Montana. We barely made it there. I could only travel up hills at 35 mph.
I could not afford the costly repairs that Mr. Youngblood II stated that I needed. I thought I would try to make it to Montana and have my father have a mechanic look at it. My father is a car dealer in Great Falls, and I thought he could probably have it repaired for less. My father had the car repaired in Montana at a reputable auto shop. They stated that I did not need the repairs that Mr. Youngblood II had stated and that spark plug wires #1 and #4 had been crossed. I had driven up to Montana on only 4 cylinders, rather than 6. Also, now the car needed a new coil because of Sterling Automotives negligent work. My father had to pay for the repairs that Mr. Youngblood II had done incorrectly. We also had to have the oil changed again, which I had just had done, because after Mr. Youngblood's II work 2 cylinders were continuously dumping fuel into the oil. The mechanics said I was lucky to have even made it to Montana. They said that the engine could have easily blown. Mr. Youngblood II knew I was taking the car on a long road trip and didn't even care about the danger he put my life in, my children's life, and my grandson's life.
My father called Mr. Youngblood II to discuss the charges and work he had done on the car. Mr. Youngblood II was very rude to my father, unprofessional, threatened my father, and threatened me. He told my father that it didn't matter that the car was only running on 4 cylinders. He thought it was a 4 cylinder car. He did not even realize that the car was a 6 cylinder. He also hung the phone up on my father.
He told my father that he was going to beat him up. He told my father that he would tear me apart and make it so my father would not even recognize me on the witness stand after he was finished with me. He made derogatory remarks to my father about his mother, who has been deceased for 25 years. He told my father that they could not test drive the car because I was in such a hurry to leave to Montana. This was not true. Why would anyone not want their car test drove after having repairs made? He told my father he went to medical school, that he was a mechanical engineer, a paralegal, etc. My father asked him why he was running a muffler shop if he was so smart.
We have filed a police report, filed complaints with the Better Business Bureau, Consumer Protection, and took Mr. Youngblood II to small claims court on 3/1/05. My father flew all the way from Montana for court. Mr. Youngblood II had filed a motion to dismiss the case due to frivolous charges. Our time in front of the judge lasted 30 seconds. My father was sworn in. The judge asked my father if he had been sent a certified letter from Mr. Youngblood II. My father said, Yes, it was sent back. My father did not accept it because he did not want to receive any more trash talk and threats of violence from Mr. Youngblood II. My father just wanted our day in court. The judge said a motion to dismiss the case had been filed. My father said, What grounds? The judge said, Motion to dismiss granted based on your arrogance. What my father said that was arrogant I haven't a clue. My father was only able to say 7 words. After court, my father looked over previous letter's he had received from Mr. Youngblood II. He noticed that Mr. Youngblood II had mentioned the judge's name and said that the judge knew his credentials. The judge is the only judge in Sandy, Utah that handles all of the small claims cases. This judge should have disqualified himself, due to the fact that Mr. Youngblood II knows him or has had previous dealings with him. Mr. Youngblood II also made a comment to me in court about my 2 children. The number of children I have has nothing to do with this case. I took his comment as an attempt at intimidation and a threat.
We are appealing to 3rd District Court. We are mostly concerned with the threats that Mr. Youngblood II has made to us. He must be stopped for his fraudulent activity and for the threats he his making. One day he may carry out one of these threats. I know I watch my back more closely now.
We have since filed our appeal to 3rd District Court. Our day in court is June 8th at 3:00 P.M.in Sandy. Hopefully we can stop this man from his fradulent activity and threats of physical violence.
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