On February 23 my husband and I went to Hudiburg to buy a car. We had a 2000 Jeep Wrangler to trade. That night they said our approval was pending and we would know something the next day. They were also made aware that I was on 1099 at this time.
On February 24 we received a call from Dale Durham, and I quote "Good news, you're approved". All we needed to do was send our paycheck stubs.
Monday February 28 I faxed over our pay stubs to Hudiburg. And also had our title to the Jeep mailed to them.
I didn't hear anything else until that following Friday March 4, at which time Ben Hayes called me and said that we had a problem because of me being 1099, and that we were not approved.
Ben informed me that the potential lender needed copies of our 2004 tax return and 6 months worth of bank statements in which we took to him Saturday morning March 5, along with 2002 and 2003 tax returns. We also made sure they still had the Jeep in case this fell through. They did.
Ben told us we should know something by Monday afternoon. But, during the weekend of March 5, we looked into the actual retail price of the 2004 Grand Prix that we were trying to buy and found out that they were charging us $3000.00 over retail price. At this time we were having concerns of first being lied to about being approved and secondly, being overcharged that much.
Monday afternoon, I called the potential lender and told them to stop everything that we were taking the Grand Prix back to the dealership. I then called Ben to inform him as well, and to have the Jeep ready for us along with the down payment and the difference of trade in and payoff on the Jeep.
Monday evening March 7 we returned to Hudiburg and found out from Andy that they had sold the Jeep that morning. I told them that I wanted the money that was owed to us, I was very upset that they could go ahead and sell a trade in vehicle before someone is approved into the other car!
Andy informed my husband and I that he would work on this matter and get us approved at the nada price of the car. (Which means he would knock off the $3000.00 they overcharged for the Grand Prix).
March 8 my husband called Hudiburg and spoke with Manager Mario regarding this whole mess. My husband told him to have a check ready in the amount of what they owed to us and we would return the car, we were through messing around with them. Mario told us it would have to be the following day due to the person who cuts checks had already gone for the day.
March 9 my husband spoke with Andy and was informed that we would be getting $1500.00 less than what we put down due to actual cash value of the Jeep. This was confusing because we actually took less than actual cash value for trading the Jeep. I called and said that was unacceptable and that I would not take a penny less than what was put down.
It ended up we had to take 2 laywers with us in order to get another $1200.00 added to what they are now going to reimburse to us. We still had a vehicle "stolen" from us along with about $200.00. I would like to advise that this is not the only horror story out there regarding Hudiburg, and to warn everyone to stay away from this company.
They don't care about anything but how much they can screw the customer over.
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