Accelerated Autosports contacted my company to be their sole distributor of turbo kits. After extensive talks for a month and 2 good orders, I placed additional orders for 3 more turbo kits in October, 04. It is now March 05, and I have not yet recieved these kits.
The gross negligence of this company is mind boggling. We were told the kits were shipping at least 3 seperate times, that they were boxed up and ready to go. Each time I asked for tracking numbers and got brushed off. My customers are rightfully outraged and nervous about their money/kits.
Now it is March, and we find out that the parts are not even completely made. I have sent several private messages on various internet forums, made repeated phone calls (just to have the phones disconnected), and even made this a public affair on a message board. I do not enjoy this, I feel it damages my company reputation as well, but I am left with no other option. My customers are entitled to their product.
AAI/Donald Eley/Real Speed LLC's customer service skills are non-existant, even insulting. The amount of neglect, asinine behavior, and failure to complete paid orders is unacceptable. To add insult to injury, it turns out that this is far from the first complaint that has been filed with AAI.
Several people are in litigation with AAI to sue them for failure to complete their order in the time specified.
Under no circumstances, should anyone do business with this man/company (s). He may tell you that all the problems have been worked out, but in reality that could not be further from the truth. All he and his wife (Jen) do are lie.
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