Purchased vehicle through Marlboro Nissan internet ad in late December. Told by salesman that car was in "pristine" condition. Car was not delivered for almost 30 days.
When it arrived it had a broken windshield, damage to the hood, bald tires etc. When I called Jim Wood at Marlboro Nissan to report this situation he promised to correct everything. He told me that before he could compensate me I needed to obtain a camera and take photos to submit to his dealership and that I should have the repair work done and submit receipts.
I did exactly as Mr. Wood asked.in all, I put more than $1,000 into fixing this vehicle. I sent photos and receipts to Marlboro and that is when the game began. It took over a month to get a partial refund for the bald tires. But when I requested payment for the broken windshield I was told that first Marlboro would have to obtain a refund from their delivery service before they could compensate me.
Today is February 22. I purchased this vehicle on December 15. To date, I have still not received compensation from Marlboro Nissan for the $350 I put out to replace the broken windshield. Now Marlboro Nissan ignores my phone calls and emails.
Essentially I am out $350 plus all the time and energy I spent in running around jumping through hoops to comply with Marlboro Nissan's little game. I am angry and disgusted and frustrated, as any reasonable consumer in my situation would be.
I guess the good people at Marlboro Nissan figure that I will just shrug my shoulders and accept their shoddy treatment of a customer. However, they are wrong.
Consider this report a warning to all automobile shoppers to avoid Marlboro Nissan. They are eager to take your money. But, based on my experience, after that, if there's anything wrong with your car their policy is first wear you down, then screw you over.
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