My 67 year old mother and 72 year old stepfather sold a beautiful home in Florida and purchased a 2004 SunVoyager from a Gulf Stream Longview dealer in Fruitland Park, Florida. The RV they purchased was very expensive but since it's arrival, they have had nothing but problems.
The RV is only six months old with less than 6,000 miles on it. First there were problems with the generator that needed repair. Then came the problem with the ice maker which the factory sent the part but seemed to expect my stepfather to fix himself. The hose on it is currently taped. The refrigerator smells of propane constantly, the sofa is defective in such a way that the cushions slide out from under you while you are sitting on it making it dangerous when you go to stand up because the cushions often come with you. The toilet seat has repeatedly come loose and now the toilet itself wobbles from side to side.
There are other numerous problems which my stepfather contacted the manufacturer about by both letter and phone. For more than two months, they could not "find" a place for it to be taken for repairs. Then the leaks began. First around the ceiling vent, then through both sides of the light fixture above the sink and next to the microwave. Now it leaks through the drivers and passenger side front windows as well as the windshield itself. It leaks through the cabinets on the opposite side of the microwave where the first leak began and in a bedroom closet. It literally leaks from one end to the other.
My mother and her husband even paid for a seven year extended warranty for this RV and with less than 6,000 miles on it, it has quickly become a lemon. I cannot begin to imagine what the internal damage alone from the leaks is going to amount to. We are talking rotted wood, moldy carpet, etc. Not to mention the stains on the ceiling which now stretch more than a foot around the three sides of the roof vent.
My mother and stepfather bought this with the dream of being able to travel and now, due to the serious problems with the leaks, are homeless. The RV is unlivable and has become dangerous. Contacting the manufacturer has gotten them nowhere and two weeks ago, my mother was injured when the couch cushion fell as she stood, causing her to fall. Since that injury, the Gulf Stream representative has told us we would be contacted, but no one has called to offer any help or to offer to buy back this piece of junk that they paid so very much money for.
Anyone out there have any suggestions or advice?
Thanks
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