Purchased a 1996 Dodge Caravan on 8/30/03, less than one year later the exaust manifold had a crack in it. Took it to my mechanic which told me the claim was denied.
Ticked off, I called Protection Plus and asked for a supervisor (Bernie). He eventually agreed to have the car repaired. After being repaired with the expectations of only paying the deductible, we got hit with a bill for over $300. Called Bernie back and was told that they only cover $46 of labor and I was responsible for the difference. This is definately not disclosed in the contract. Now less than 6 months after that, I was driving the car when it suddenly made a loud noise and a puff of white smoke came from under the car. Upon looking noticed trans fluid pouring out.
Had car towed which cost, to my mechanic. They were denied the claim because the mechanic would not break the trans down to a component level. Had towed to a tranny shop. Flywheel, torque converter and trans pump is smashed because of excessive play in crank. Had to pay diagnostic fee, and found out the engine is shot. Had to pay to have towed to another place. This place wants $500 fee to diagnose the car, when it has already been diagnosed. I filed reports with the BBB, Attorney Generals office, Consumer Protection Bureau, and the FTC.
Further, it is indicated on the BBB website that the Pennsylvania Attorney General's Office has a 7 count legal action against the Protection Plus Inc. For failure to make all the necessary disclosures in the selling of its extended used car warranties.
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