I purchased 4 new Continental tires from Bog O for $1175. And paid $113.36 for "extended tire protection". This charge is for for any road damage to the tire. My wife hit a curb in Nov. 2012. We took the car to Big O, we took it immediately. Dan Gorman did not test for air loss but declared the tire sound and the tear sealed with super glue. The tire was leaking 10 psi by the time we arrived home and continued to require 10-15 psi several times a day. We bought a new tire from Tire Rack for half the price that Dan quoted.
We took the new tire to BMW Scotsdale for inspection and installation of the new tire. We were told by BMW that the Big O repair was defective and very dangerous. The super glue is not a proper tire repair and would lead to a front blow out leading to endangering the lives of any one in my car and any other car that we might hit. They declared the tire was not reparable.
Dan Gorman does not honor his contracts and will endanger customers' lives to protect his financial status rather than do the right thing. I strongly recommend that you do not buy tires from Surprise Big O.
Regards
0 comments