On February 13, leaving Eagle Lake, Texas on my way back to Houston, I went into the store around 5pm to shop. My associates and I we not greeted nor did I get a response from any employee following my greeting. I proceeded to shop and when ready to check out, the sales clerk acted very uninterested in helping with my purchases, and was very hesitant when answering my questions about the apparel I was purchasing. I just gave the female black clerk the benefit of doubt and was willing to think it was an isolated incident. Unfortunately, I had to leave Houston and go back to that store for an additional purchase. I arrived at approximately 900am, again I was not greeted nor my greeting returned. I proceeded to shop and while at the back of the store a Hispanic female smiled and greeted me nicely. I picked up my items and went to check out. No one was available at the register and I stood waiting until someone showed up at the check out lane. I was very surprised to see the same semi-tall black female that assisted me on the previous Saturday. It seemed that I was having an instant replay from that day. The clerk came to the register and picked up my items and start scanning them. She never acknowledged my presence or asked me if those were my items, or if I had anything else. She just keep scanning until I inquired about the price of an item
(sheet set) that did not have a Fallas Paredes price tag but only had a Ross Store price tag. The clerk's tone of voice was not pleasant when she asked me if I saw any other sheet sets similar. I replied yes but they too had the same Ross price tags. Next the clerk stated the price would be $15.99 or $19.99 and then did not say specifically which one or describe what price was for what size sheets, she just stood there looking at me. I stood waiting for an explanation but received nothing. Finally I asked her "which price is it going to be? ” Very sarcastically she replied, "I'm sorry I can' t sell you these sheets because the person over that department is not here to tell me the price." She never attempted to go to that department and check nor tell me to wait a few minutes to see if she could find someone else to help, she just dismissed me and took the sheets and threw them to the side. At that time I asked her for her name and she replied Debra. I then asked if she was the manager and she stated yes, I thanked her and as I took my purchases I watched her make a note following my purchase before I left from the register. I was very unsatisfied with the service rendered. If she was management, she was a poor example on how to treat customers. She appeared to uncaring, unmotivated uninformed and very lazy. I could possibly understand somewhat if this was at the close of hard, strenuous day but this was during first hours of opening and in my opinion there was no cause to be so rude, unattentive and disrespectful of a customer. Just because this is a discount store, that does not give employees the right to treat customer any kind a way. I am seriously considering not patronizing these stores and sending a letter to the Better Business Bureau. Thank you for your time and endurance in this matter.
Ms. Anita Lane
[email protected]
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