Complaint / Review
City Buffet
Deceptive and False Advertising Practices

Last Friday, 4/15, my family and I went to City Buffet as we had been there before on a number of occasions and liked the food. We were especially partial to City Buffet since their promotional prices and coupons made their buffet a pretty good deal. So on Thursday afternoon, I called the restaurant and spoke to the manager who told me that they accepted ALL COMPETITORS coupons as well as their own expired ones (as they have always advertised). I also inquired about the pricing and was told that the pricing was still $13.99 for dinner on weekdays and $14.99 for the weekends. I was also told that they offered take out service where you buy food by the pound — which was $5.99 per pound without seafood and $8.99 per pound for their seafood take-out.

We got there and were extremely disappointed and angry:

First of all, after we ate, we were told that they did not accept competitors coupons, in direct contradiction to what the manager told me;

Their crab legs, braised lobster dishes were very slow to be refilled. All the other people there were grumbling about this too;

They did not have the fried, cracked crab and the Dungeness crab as they advertised;

And they raised the prices on Thursday nite. Why wasnt I told that when I called on Thursday afternoon?

Further, they did not have a take-out option by the pound. They charged me the full dinner price for a little container of food that I took for my other daughter who was at home.

I expected the prices to go up or the menu items to diminished since I suspected that their pricing and their menu offerings were introductory in nature, but the thing that pisses me off is the use of deception, lying, and false advertising. The honest provider would publish new prices and new menus and would not give people false information over the phone.

I just drove by the place on my way in to work this morning and the big advertising banners are still up at the restaurant with the false pricing and false menu items.

What deceitful and unethical people own and manage City Buffet in Chandler!!