I went to Azuma yesterday 4/3, and sat on the sushi side of the restaurant at about 3:00pm. I had put my sunglasses on the table while I ate my meal and ten minutes after I left the restaurant i returned back because I realized I had forgotten my sunglasses on the table. I asked our server if she had found my sunglasses on the table we sat at and she said no. I then asked if she could ask the person who cleaned the table if he had seen them. She came back and said no. I knew that someone had seen them because I left them right on the table not 10minutes ago. After about 10 minutues of employees telling me no one had seen them I asked for the manager and the server said she didnt know where he was. So finally a young man about the age of 16 started talking to me and said they could probably look at the cameras to see who took them. Then he said the man who cleaned our table probably stole them because he has seen him looking in the checkbooks for money. Finally the young man went to the back and said he had found my glasses stashed. No other employee had offered any solutions and no manager was ever seen. An employee had stolen my glasses. Azuma was uncooperative and showed no knowledge of professionalism or customer service.
0 comments