The company did not honor its word on more than one occasion.
My wife and I moved out to Hemet. We both worked and, since I like to cook, I wanted access to good quality meat and especially fish.
We came across Celebrity Prime Foods at a home show and it sounded interesting. We called them and a saleman came out and made his pitch. I knew we were overpaying for the food, but if the quality was what was described we decided the convenience was worth it.
Along with the food pitch, came the overpriced freezer or refrigerator pitch. However, along with the refigerator was a lifetime guarantee that if it every broke, the company would fix or replace it. Also, if a power outage or breaking of the fright occurred, the company would replace all the food. And hey, I get 10% off my order.
The saleman was very clear that I get the fridge on a 3-year payment plan at 0% interest, the guarantee and a 10% discount on all food orders.
Well, when the bill came, the interest rate was 18%. Six months later when it was time to reorder, it turns out that the guarantee was extra (about $700) and not included with the $3,000 fridge.
I called the company and they said they had problems with the salesman they sent me because he had been lying to customers and he was no longer with the company. Despite know he lied, they did not want to make good on his promise on the guarantee. I told them I wouldn't reorder and they threatened to take me to court if I didn't, saying I was contractually obligated to place two more orders with them.
I nicely told them where they could put my contract and did not place a further order.
Addendum: About three months later, I got a call from a woman from the company who wanted to work everything out. I told her if the company would make good on the guarantee, I would return. She said sure and wanted to send a salesman out "just to write up my food order." Luckily, before we both had wasted trips, the sales manager called to confirm my location and I restated my concerns about the guarantee. He told me there is no way he could give me the guarantee for free, but at half price. We ended our relationship right there.
Food quality:
I had no problem at all with the quality of the company's food or service on the food end.
The food was well packaged and held up well for a long period of time in the freezer. The quality of the meat and fish was high.
Some of the items weren't what we really wanted so we swapped them for other items without cost or hassle.
When a second shipment (our six-month order came in shipments three monts apart) of salmon wasn't of the same quality as the first, we contacted the company and they quickly delivered another shipment.
0 comments