Subject: Complaint
Restaurant: McDonald
Location: Egypt
Branch: Talaat Harb, Cairo, Egypt
Date: July 29-07-29
Time: 20:45
Dear sir,
This complain for a bad attitude from both of the cashier and branch Manager (Mr. Zain ibrahim) both were without a name tag
My name is Amr I work as a Quality consultant in ministry of trade and Industry in Egypt
First of all I would like to say I like McDonald very much since it was open in Egypt since 1994 and I am sorry because of my complaint
While I was walking with 3 of my friends we entered into McDonald, they sat inside and I went to ask the cashier to have 4 ice cream "Sunday" I paid the money. 22 Egyptian pound (almost 4 $) I found the cashier was giving me tissues and spoon without a tray
I told him please could you put the tissue and spoons on a tray, he told me no you can take it away
I surprised what is that, I told him my friends were sitting there, then the cashier asked the restaurant manager he was without a name tag. I asked him about his name he said my name is (Mr. Zain Ibrahim) he refused also and said you can take it away with a very bad attitude he and the cashier
I surprised once again and told him I am every day come to McDonald and I have never seen this before
He (the manager) told me I am the branch manager and I am telling you that its not possible then I thanked him and asked for my money
After that I called mcdonald 19991 to complain
And I talked to a supervisor in the call center his name is (Mr. Ahmed Shawky) and I told him everything then he replied we will feed you back after 24 hours
Then:
I received a call from another one, he said that the branch manager said I told him so because there was no place!!!
Me and my friends were sitting inside so he was a liar
So no action have been taken which is Customer Dissatisfaction
This is the story
Sorry for writing too long
Your feed back is highly needed
Thanks and Regards
Amr Haroun
Quality Consultant
Ministry of Trade and Industry
Amr. Haroun@mti. Gov. Eg
002011137213
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