I'm usually one to understand the frustrations of an employee of the food industry during busy times, but the experience I endured tonight was completely unacceptable.
I went in the Schaumburg, IL location today, February 13th around 7:30pm to ask a general question. A cashier named Amy was standing at the front desk.instead of politely greeting me, she immediately said, "Go stand in line." I was appalled. I replied, "I only have a question." and she responded, "$27.95". I had to remind her that she needed to actually listen for the question before she thinks of answering. I am very disgusted with her behavior. I've never had such rude and disrespectful service (or the lack of) in my life!
Needless to say, I contacted the manager of that location the same day around 9:15pm and explained what had happened. As I was explaining, all I heard from him was, "Uh huh" or "Okay." Afterward, he said that he was sorry and he would train the staff better. However, that apology was not sincere AT ALL. It felt like he was trying to brush me off so he could get home. I stated that I did not hear an apologetic tone in his voice and expressed my frustration that I was now being subjected to TWO disrespectful staff members at the same establishment.
I am LIVID. I know there is bad customer service out there, but I have never had two people be so discourteous, when one is a manager.
I did a little research on this company and found that this is one of many customer complaints about their service. Now, yet another complaint has been submitted to several complaint websites. I will definitely NOT step foot in this establishment ever again, and I will recommend everyone I know NOT to dine at Todai. I even tried to submit this complaint on their website, but that page "Cannot be found." How convenient.
Given the economic hardships, I would think a company would do all it could to keep the customer happy, not treat them as if they were worthless. I guess I was very wrong.
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