I'm really not sure why I go there, but today was my last straw in deciding I would never go again. For ages, I've been going for donuts, and have only had fresh ones about 1/4 of the time. Majority of the time, they are stale or are out of what I want. Second, I've been going for the delicious bagels, my mouth watering along the way, only to find out 3 times in one month that they are out of the bagel I want and do not replenish them. Waste of my time. Third, they have NEVER put enough cream cheese on the bagels for me. I get to the office, open my bagel and see just enough to cover half of it. So I started asking for extra cream cheese. Which was never a problem (on the days they actually had my bagel "in stock"). But today, for some odd reason, one particular lady thought "extra" meant "double" and wanted to charge me for two cream cheeses. I'm not spending $5 for a bagel and bad customer service. I left. Lastly, the ambiance is horrible. The color scheme is enough to drive one crazy. It's trashy and I feel like it's designed to eat and dash compared to it's counterpart, Panera's who has the best customer care, knows the regulars, relaxing & inviting atmosphere, and pre measures the cream cheese to fit their bagel sizes rather than having different individuals arbitrarily decide, and finally they allow you to pour and mix your own coffee condiments.
0 comments