On several different occasions I have had the worst customer’s service in the world at Mcdonalds in Oklahoma City. Many times I have overlooked the behavior of fast food workers; they are required to cook a large quantity of food for the vast population who comes to their establishment. With that said I don't think as a consumer I should have to pay for bad service of any kind, mistake do happen and as long a they are taken care of ASAP I'm ok. This is not the case of the McDonalds I have visited four different times.
The first time I ordered my food and I repeated the order because a Mexican American with broken English took my order (I did not mind repeating order, I wanted to be correct... This was OK!) I then paid for my order and get too the second window, one of my items had been left off...!!! I then asked is there anyway for them to charge my card and replace the items that had been left off. (As a manager I would have gave the customer the replaced item at no charge, it wasn’t my fault the order had been messed up) Noooooooo the manager an African American handed my credit card back and told me they did not have time to ring up another items, I should have told the Mexican American who a messed my order up in the first place to re-do my ticket.
WHAT! She messed it up because she could not process the english language and now I'm supposed to go back through the process again! I took my order and my card and left!
On the second occasion, I try the drive through again, this time a African American teen took my order and I repeated it twice it was process correctly I took my ticket went to the second window... Guess what I was handed one large order of fries by a Mexican American manager, I looked at her and asked her who’s order is this?!
I gave her my ticket which had the correct order; a chicken sandwich, fries, and a coke...??? She looked at me and said keep the fries and started shouting at the African American girl who took my order... I said excuse me did you look at ticker order counter to make sure the order was correct... And did you not look at my ticket it is correct I made sure of that before I got to the second window, NOW who handed me the large fries... Not her! You did she handed me my correct order and again I left. The third time the same thing happen again this time it was two Mexican Americans same thing again... Order correct in the back... Wrong when I get to the second window (there is several weeks that go by between each visit same thing happens again and again)
Fourth and final time 8/15 I decide to go in no more of this drive stuff... Well this must of being the morning of the Mexican revolt. I go in and say "Good morning" this young lady acts as if I wanted to take her family hostage, the way she looked at me and never move her lips to say anything, I proceeded to place my order, she got everything correct until I looked at the ticket@#$%, she asked if my order was to go I said yes, she then proceeded to roll her eyes and look down as if to say, "I'm not feeling MCDONLDS today and I’m not feeling you either! ”
Mind you now this is my first time seeing this young lady, at all... I had never seen her before in my life! I had paid for a deluxe breakfast and a medium coffee guess what she put a small coffee on my ticket 69 ks#04 store 6362 08/15, I stated no I wanted a medium coffee what will I have to do for the correct size? She looked at me very cold and said “nothing” and walked off.
I saw the manager was very busy, so I looked around for a customer service number and low and behold it was on the wall 1-866-250-4144 ext x877, I did asked the manager is this the customer service complaint number? She stated it was I again took my order and left the store. On four separate occasions I have put up with the worst customers service ever either from the management staff or their workers... All McDonald’s are not like this! I have been to a few; yet this one has the worst staff in the world minus the ones who really went out of their way to get the order correct... And have the workers or the manager get it wrong!
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