My family and I recently visited this Longhorn location. I had been once before to another location but my family was new to the restaurant. My wife is pregnant and was craving steak. We dined out on Thursday night around
8pm.
Everything went perfectly fine. The waitress was on point & pleasant. The entire family of four was happy with their meals.
I have a habit to keep receipts until they post on my account. I mistakenly threw out this receipt totaling $59.82. We left a cash tip of $7 & wrote in print -CASH - on the tip line of the bill.
On monday I checked my account online to find I had been charged $68.82 for the bill. With no evidence of the correct amount in my posession I called the restaurant. The manager on duty was pleasant & helpful to me as I could not exactly remember which night we dined at first. He searched through days of receipts to find my bill but could not until I remembered for sure it was Thursday.
He found the bill & contacted me with a resolution of credit & other coupons & assured me that disciplinary action would be taken if anyone had intentional
plans to overcharge someone.
I would dine there again with no problem or any other restaurant but highly recommend that everyone keep their receipts for purchases at any location that accepts tips until payment posts.
Waiting for my perks from the restaurant through snail mail.
If anyone else has had a similar situation at this specific location please mention so this "mistake" does not happen again. Not blaming the restaurant at all but the person (s) with bad intent or negligence.
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