I sent my son to Jack in the Box for 2 sandwiches, he walked there, as it is within walking distance. He was on the phone with me and I heard him order specifically what I wanted. The cashier repeated what he ordered.
When he got home the breakfast crescent had sausage instead of what I ordered, ham. Now I had to get out and drive over there, as he is 15 and my health prevents me from walking that distance, to return it.
I spoke with the person in charge, Erika Perales, which was only a shift leader and no manager was available, which seems to be a reoccuring problem at this Jack in the Box.
I told her that I expected to be compensated, as now I had to get out myself and waste my gas due to their incompitence. She told me she would not compensate me and if I didn't like it I could go to a different Jack in the Box.
I asked for corporate number, she gave it to me but refused to give me the store number, claiming she didn't know it.
Why is the only person in charge not aware of their own store number?
I was at this very Jack in the Box not even a month earlier when they refused to service me because they were short one person and if they cooked my order they would have to cook everyone in the drive-thru order. It was after 11pm, there was NOONE behind me. I was told to return in 30-45 minutes, by that time another person would be there.
There was no manager at the time (which is understandable due to the hour) so I called the next day and could only speak to a Shift Leader as, once again, there was no manager on staff and they couldn't tell me when one would be in.
There seems to be no management at this Jack in the Box and the Leaders and employees look to be in their late teens and have no good customer service skills.
Jack in the Box should make sure they have responsible, knowledgeable, and respectful people in charge and available.
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