We just learned that Five Brothers Pizza took over Mama Sbarros at the location on Route 25A.
My son placed an order earlier this afternoon asking for a meat Sicilian pie and large tossed salad. To their credit: the pie was delivered within the time specified. Attached to the order was a Five Brothers menu — we thought we had been dealing with Mama Sbarros.
Upon opening the pizza box, we saw a smaller-sized pizza than we had received in the past. My husband phoned Five Brothers and asked why the pie was smaller. The manager told him, "We have new, bigger boxes."
I opened the menu and it reads: 16" x 16" Sicillian pie. I took out my measuring tape and the Sicillian in the box measured 14" x 14.5". I measured the box which was 18" x 18". A standard Neapolitan measures 18". How can the box this pizza was in be 'new and bigger' if they used 18" boxes all along?
Next I called the manager back and explained to him that we just received the delivery, that the pizza is 14" x 14.5". He tells me that isn't true, that his pans measure 16x16 and that they use the pans. I told him that I am here with the tape measure and I am looking at a pie that is 14x14.5". He insinuated that I was lying and did not offer to make good in any way. He could have offered a new 16x16 pie, a small credit toward the next order or even apologized. I wasn't looking for money, I was looking for what I paid for — a 16" x 16" meat Sicillian pie as stated on the menu which came with the order.
Onto the bill: When my son placed the order (I was within earshot) at no point was he told that he would be charged $2.50 per topping on the meat pie. I was charged $7.50 for the 3 toppings which usually compose the 16" x 16" 'meat' pie. The total for this smaller 14" x 14.5" pie was $21.45! Reading the new menu, I noticed that I could have ordered a Sicillian '5 Brothers Special Pizza' with SIX (6) toppings for $20.95! At no point was this brought to my son's attention.
The tossed salad was $6.95 — a $1.45 more than Mama Sbarros had charged.
Also, my son asked for delivery and was never informed that there was a $2.00 delivery charge!
Arrivederci Five Brothers!
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