Rude and greedy manager forgets who is the customer. Treats me as if I'm getting a free sandwich and tells me to complain to call Subway.
A frequent customer at this specific location, I was quite surprised at the change of service. For many months I've been purchasing their sandwiches with lots of jalapenos because I like spicy food. The friendly employees (half of them quit) never once complained about me getting too many jalapenos. Then an obese girl who has a negative attitude and listens to rap music was hired.
As the owner was working the register one day, the obese girl mentioned charging me extra. How could the owner decline? After all, he was getting money for it, so the idea got accepted and news spread to the manager who made it her personal mission. She made sure that all the employees will be charging ME for all the extra jalapenos. There was no sign made or official policy enforced. The only person I was ever told will be charged for them is me. Next time the owner was working, he even gave a hint to a person working the register to charge me extra. If this had true reason behind it, why are they trying to hide it?
So after a few days, I asked the manager about this and all I got was this "I don't care, call to Subway and complain all you want" attitude. Way to treat a frequent customer. So I called and filed a complaint, which the manager claims she never received. If you go to Subway's website it clearly states that vegetables do not cost extra, and charging for them by the private franchise is NOT recommended.
Then I go there today and the obese girl puts less jalapenos than ever on my sub, and tells me I can only have 6 when I ask for a little bit more. So then the manager comes out and after arguing some more she says "ok, give him two more". TWO MORE JALAPENOS! That was like a slap in the face. Do I have to beg just to get good sub now?
A 26 oz can of jalapenos only costs $ 3.50 wholesale, they're cheap and mostly grown in Mexico! Next the manager tries to shfit the blame on me and claims I've "made rude comments to her girls before". WHAT? Not only is she making things up but she's also admitting to being sexist and not hiring any men at that location. To make things worse the obese girl slaps the sandwich together and throws it on the counter, and I come home with a squished piece of junk that's 2/3rds the size of their average sandwiches.
I never see them do anything even remotely similar to other customers. For all the months I've frequented their establishment (usually during busy hours) not once did they tell another customer anything about charging extra for vegetables even when some have asked for more. Not once did they put together such a skimpy sub and COUNT the actual vegetables!
This does not save them money because I could easily cancel out their savings by asking for other vegetables I did not get. If they cannot serve sandwiches according to Subway policy and still make a profit, then something is clearly wrong with their management and they are not functioning properly.
I don't even care about the money or cost, I'm just angry at how they turned from the best Subway place I've ever visited to such a lousy customer service with personal attacks. I'm not even going to tell people to avoid this place either, their food may still be good as long as it's made by good employees. Just avoid the manager or the obese girl and you'll get a great sub. Some days you'll be lucky and others you will not. I wish I could list names but I'll have to find that out later.
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