This is a copy of the letter I am sending to Macaroni Grill: (name address etc removed for security purposes)
I am writing you this letter due to an incident that occurred months ago at the Tryone Square location of Macaroni Grill in St. Petersburg Florida. My son was dining at the restaurant with friends.
After eating his meal he noticed that his retainer was gone. He asked the waiter and manager where they had put it. The waiter claims to have no memory of a retainer what so ever. It was obviously thrown out in the garbage.
The issue I have here is that the waiter actually tried to pick up the retainer which was on a plate before at an earlier time during the meal. My son clearly told him that his retainer was on the plate and not to touch it until after he had left.instead, during desert the waiter removed the plate and threw it away. There was nothing else on the plate except the retainer which isn't too hard to miss.
I dine at Macaroni Grill quite often with my son and no incident like this has ever happened before. After speaking with the manager on various occasions he promised to call his insurance company to see if they would cover the cost for a new retainer: $180.00.
Instead, he clearly ignored us and never returned phone calls made to him. I am writing to you because it is my understanding that you are the regional manager for this chain of restaurants. I am requesting reimbursement for the 180 dollars I had to spend to purchase a new retainer because of your waiter's negligence and haste to get people out of the restaurant.
Any help in this matter would be greatly appreciated. If you have any further questions please feel free to call or email me using the information above. Thank you in advance for your prompt attention to this matter.
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