Yesterday I was in Burgerking in Sonora ca. It was around 8:39pm and I noticed a customer giving the manager a particularly hard time. It seemed that all this customer wanted was a free meal and he was going to get it anyway possible. I would like to commend the manager, I believe his name was Jacob, for an outstanding job in controlling the customer. He was very professional in handling the situation. It was obvious the customer had done this before. I wanted to also comment on how together the employees were. It seems as though Jacob has his workers joining in team work which is a key to success.
If there is anyway the company provides commendations I truly believe that Jacob deserves one
Kathy
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