Complaint / review text:
I just found out that I have been charged for $14.95 a month for 19 months in the row from Truecredit from Transunion. Every year, I aways signed up for credit report one from Annual Credit Report and another one through TrueCredit because Truecredit report format is better. It was always a one time purchased.
However, it was a mistake at first for not checking my online credit card statement every month since my bill payment was automatic if there is any balance on my credit card account. I just found out it was being charged since April 2011 which was confirmed by 2nd rep (Margo) which I spoke talk.
The first rep name was Richard and he's probably from oversea I think because of his accent. I told him my issue about why I am being charged since I only made one time purchased. He told me there is no one time purchased with Transunion which is obviously a LIE, since I have been doing it for sometime now. His tone was very condescending and he accused me for not reading an agreement with Transunion. After he started to become nasty toward me, I got really ticked off and obviously mad too. I told him, I've been getting credit report through TrueCredit once a year just to check my credit report beside having the one from annualcreditreport.com and never have any issue like this. The conversation was going into a cycle, while he keep insistently blaming me for not reading the user agreement or something, or do not understand their sites. At the same time I told him, I used their service before and it's only once a year purchase. I told him, why would I purchased something for more than a year, and not even MONITORING it since I do not have my a password nor username to login. I request to talk to a supervisor politely, but he wouldn't tell me about availability of supervisor and he said he will transfer me to other rep. However, soon after he said it, he hanged up on me. WHAT? Is this how a representative supposed to act. That's so unprofessional. I am telling him my issue and to seek help, instead I 'm getting 3rd degree from him. I finally able to pull some records for credit report I purchased through TrueCredit and each record is one time purchased.
I called back the 2nd time, and a lady name Margo helped me and listen to my issue. She was helpful but even her have a limit to help me since the charges was made for 19 months. She cancelled the "plan" (something I never agreed to) and said I can get 2 months refund back, so I still lost 17 months of money with the total of $254.15. The new rep was very polite and never once, trying to put me down unlike "Richard". I just want people to be aware of TrueCredit or TransUnion. The supposed Credit monitoring agency, just betrayed my trust since I have been using them at least once a year. Now, they are in my blacklist of company you should not deal with. I am going to file several mail-in reports to the company and probably some other companies who handled this issue. This has to be stopped.