They called my wife to make arrangements to pay an outstanding debt with cross country bank. Things went fine the first month, the second month they double debited our account (my vacation money). We managed to straighten that out with the help of our bank nco said they could straighten things out in 3 weeks our bank did it in 1 day. We reluctantly let them debit for the third payment, they said the fourth and final payment was by check. RIGHT they debit our account anyway and end up with about 200.00 dollars of our money.
Now I have to prove to them that they took our money, two weeks ago one of their associates looked up our account and said we would get a refund check (nice story). I talked to one of their refund people who was very rude and said they needed a copy of the check, a copy of my bank statement proving the electronic debit and then and only then they would look into my account then hung up on me. So I probibly wont see a refund check for two month if I ever do. I think the Government needs to investigate this company and the company exec. Need to check thier associates. Hope I never have to deal with them again, because I wont!
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