On Monday morning 4/30 I received a call from 515-221-5600 (Wells Fargo), in Iowa. The man who called was extremely rude and did not give me his name. At the time of the call I was getting ready to leave my house for my brothers funeral. I told him we had filed for bankruptcy last September but it was dismissed and we were going to either do debt consolidation or try the bankruptcy again. I also told him to put that in his notes. This man charged off the whole balance onto our bank account. I had already allocated that money to pay our mortgage with. We did not authorize this withdrawal. We received a letter the day after he called;in Tuesdays mail 5/1 stating we had 10 days to respond. We did not have a chance to respond to this letter. Was this legal? We did not have a chance to respond to the letter. We tried to call the 800 number listed on this offset 2 times, spoke to Connie and Kathy, they were very nasty to us on the phone.
We sent copies of our letter to 3 Wells Fargo addresses and to FDIC. The only reply we received was from FDIC. FDIC forwarded our letter to a department that looked at consumer complaints. That is all we have gotten back about our complaint on Wells Fargo practices. The letter was from: Wells Fargo Service Center Personal Credit Mgt Payment Processing MACQ2132-0013 PO Box 94423 Albuquerque, NM 87199-9833
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