Where do i begin? This company was forced on me when I purchased a home. They went over all of my appliances and agreed to cover everything including my non ducted air conditioner. 5 years, 7 issues 1. AHS sent out a plumber that was sexually abusive, he chased me around my house until i found myself standing on the front lawn. I reported it to AHS they ignored me. AHS abused my credit card. Renewed my contract without asking and double billed me. I complained and once again, they ignored me. AHS sent out a repair person who stated I needed a complete replacement on a covered appliance but he could not recommend it because they would not use him as a subcontractor in the future if the recommended replacement. My credit card expired and my payment was over due BY 5 days. AHS sent a collection letter, yes COLLECTION, threatening my credit etc. After I updated my credit card info and paid, they still sent threatening letters. Nearing the end of my 5 year contract I needed service on my air conditioner (the one i mentioned earlier). They sent out a repair tech who immediately said it was not covered, he said there would be no fee and left. Months later i was charged a service fee from AHS. AHS said even if the tech didn't charge for the visit it they do. 5 years of paying extra fees for a non covered item. UNFAIR No compensation offered. I complained, once again ignored.
At that point I was FINISHED. I cancelled and paid off the balance of my contract but unfortunately, that's not the end. AHS refused to give me a paid in full statement and a letter stating i cancelled my contract. I had to cancel my credit card to stop the monthly charges and they absolutely will not give me a cancellation letter. AHS said that it would automatically cancel if they don't have my credit card # but they DO have it and they will renew without your permission. The will not put anything in writing. Weird.
At this time they have the monopoly in this area just like ebay does in auctions but one day they will both be put in there place.
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