We will never use The Tax Remedy again! We recently moved to Spring and our situation had changed some with me becoming disabled, we bought a home, my husband had work expenses to claim... Etc.
My husband did our taxes at home but did not submit them. We wanted to get a professional to do them to make sure what he had done was correct.
The Tax Remedy was less than a 1/2 mile away from our home. When we dropped our taxes off we were told it would take about a week for them to be ready—we dropped everything off on a Wednesday. My husband called to check on our taxes the following week on Friday (after they had them for 9 days and we hadn't heard from them). He spoke with Sharon who does the taxes and she gave him the impression that they had been done but she couldn't find them! She said he would call him back when she had them. She never called back!
On Tuesday another employee called me at home to say that our taxes were done. My husband and I went to sign for them and pick everything up on Thursday (his day off). We were told that this would just take a moment. We took the print out of what my husband had come up with to compare and see what he had missed (if anything). The Tax Remedy had us down for a refund of $2,461. While comparing it to my husband's, it was obvious they did NOT account for child care or the taxes on a vehicle we purchased in 2011. I was flabbergasted!
I am a very organized person and everything we brought them was paper clipped into the correct categories and had tabs on everything saying what is was for and had the amounts highlighted. I could not have made their job any easier! Not to mention when we dropped our taxes off the lady we spoke with wrote down on their form, that was attached to our paperwork, all of the deductions we could receive.
What we thought was going to be a quick run in and out to sign and pick up our paperwork turned into 40 minutes of chaos! This made us run very late for another appointment. Now they were using the forms my husband had filled out on his own for our taxes to correct their mistakes! Our actual refund was $3,083. A difference of $622! The fee that they were charging us for doing our taxes was $195 and they still wanted that amount after everything was all said and done. Had we have only relied on them we would have been out $622 owed back to us!
My husband asked them if there was going to be an adjustment to that price and they took it down to $150. Really??? $150 for you to copy what my husband had already figured out! We were just using them to double check the taxes that my husband had already figured out. I now have no confidence in this place and should the need occur we would never use them again or recommend them to anyone! I still can't believe they had the nerve to charge us!
This isn't a company that just does income taxes, they do payroll and accounting services also. If they couldn't do a basic income tax return, I surely wouldn't rely on them for their other accounting services.
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