Compass Bank routinely changes the order in which it processes the checks in personal checking accounts; the reason is clearly to obtain more NSF fees. At $38 each, the total climbs very quickly. I have a program (ScreenShot) on my computer that allows me to take a snapshot of any screen, so I've learned to check my account online daily and use that program to take a shot of my account.By doing this and comparing the print-outs, I discovered that Compass was changing the order of the checks.
Compass does not deny this practice; in fact, every representative I've spoken to defends it as being "consumer friendly." They claim that changing the order to pay the largest check first is strictly in the consumer's interest, as mortgage and utility bills are usually large amounts. I say BALONEY! This is strictly in the bank's interest - by juggling the checks' order and paying the largest amounts first, Compass is ensuring that it will receive the maximum number of NSF fees. I've argued with Compass about this without success, and I've even written to them, expressly directing them NOT to tamper with the order of my checks.in that letter, I instructed them to either process them exactly as they arrive, or process them in the order of the smallest amount first. They never responded to my letter, and they continue to do exactly as they please. Recently, they did their juggling act and charged me for 3 NSF fees; if they'd left the checks in the order in which they actually arrived, I would have incurred a single NSF fee.
When recent federal regulations changed the amount banks could wring out of consumers in other fees, Compass stepped up its "let's juggle those consumer checks" program. The State of Texas is of no help whatsoever, as Compass is apparently under the Alabama Banking Commission, which is disinclined to do anything to upset its corporate masters.
Other banks across the country have been the target of class action suits for this kind of check juggling and have been penalized for such naughtiness. Why hasn't Compass been stung yet? Are there any other ticked off little bees out there who want to join me? Buzzz!!!
0 comments