I had a mortgage with JWH. GTS took it over. They told me in December and January they would be reporting my payments to the credit bureaus. February rolls arounds and now they say they will NOT because JWH did not report to the credit bureaus. They said I did not have a mortgage. My wife asked them to send us a copy of our contract. This was about Feb. 23. They said they would. On or around Mar. 19 started calling GT asking about the paperwork. I always got the rep's name.
The excuses were unbelieveable. On March 22, a Nina said it was mailed on the 19th and I should get it by the end of the month. I told her the postal service was slow but not that slow and that I would be calling everyday until I got the paperwork. On March 23, a Angelica tries to tell me my loan is a home equity which it is NOT (still no paperwork). Today, March 26, Natasha, admits to me that GTS does NOT have the documents and it was NEVER mailed. Stay away from gts.
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