Complaint / Review
HSBC Bank
Disappointed in the conduct of the bankers

I am extremely disappointed in the conduct of the bankers at HSBC on 1300 North Avenue in New Rochelle, NY 10801 or 10804. I dealt wih a banker by the name of Carol. Although she was helpful, she yelled at me as I was asking her to explain to me about a CD builder account. I am a soft spoken person and did not understand certain things. I never ever raised my voice above a whisper. A blonde haired bank teller came up to Carol and asked her if she needed another bank teller to escort me out, because Carol was raising her voice at me. Carol was extremely aggressive with me and I almost fainted by the blonde haired bank teller's comment to escort ME out. I did not understand why there were problems, considering I had spoken in a soft-spoken manner and had been sitting still asking no more than 3 questions regarding my accounts. The incident happened between the hours of 12:50pm and 1:10pm on 12/27/03. I was most taken aback by the blonde haired teller asking Carol if she would like someone to escort me out because it was near to closing. Carol had been aggressively speaking to me and I do not appreciate this type of customer service. I am considering changing banks.

This was apparently a psychotic situation, being that I was the calmest customer they probably have ever encountered. The blonde haired bank teller was extremely problematic and not stable. Carol told the blonde bank teller that there was no need for another bank teller to help her out. But I have never in my entire life have ever experienced anything like this in my entire life. That was certainly incredibly odd.