My complaint is with the AMERICAN FAMILY INSURANCE COMPANY, not the agent who sold me the policy.in April, my car was struck by another car. The entire accident was recorded on a video camera mounted on the truck ahead of me. I sustained a cracked sternum, a sprained left hand, a battered left knee and a pinched nerve in my left hip. The other driver was cited, and his insurance company paid me the full amount of his coverage: $25,000.
My policy with the AMERICAN FAMILY INSURANCE COMPANY has $250,000. Uninsured/underinsured motorist coverage, I applied to it for $60,000 to cover my medical expenses. MERICAN FAMILY INSURANCE COMPANY denied my claim on the grounds I had received money from the other drivers company.
Finally, after two years, the AMERICAN FAMILY INSURANCE COMPANY offered me $5,000. Early next month my lawyer and I go to mediation. If that fails, we will go to court. Somewhere in those two sessions I expect a gag order to be put on all information pertaining to this case. So I am writing this now. Regardless of the outcome, I want prospective customers to know AMERICAN FAMILY INSURANCE COMPANY does not stand behind its product. If I had known then what I know now, I would never have contracted to have them be my insurer. Buyer beware.
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