I am a business owner and used Vista Print.com for my printing needs. On several occassions my hours of work on their site was deleted and their international support line is unbearable with individuals whose voices can not be understood by English speaking people. They are without good reasons why hours of work can suddenly dissappear even when you follow their prompts to save your work and cannot do so sucessfully and when it vanishes into cyberspace never to be retrieved again. So in other words - you sat there working on a project or projects, for NOTHING! You call to complain and are patronized with a hard to hear or understand their accent, person, who could care less about you or the time, energy and money you lost and continue to lose when having to place a call to what appears to be India, accompanied with high phone bills or cell phone usage! Of course Noone offers to compensate you for that either! When the goods arrive the quality is loew grade. The tee shirts fade with only One wash and are not legible after that. The documents do not match what you think you are buying online. Fixing any problems, just creates anew one to add to the already ones you will have! Not to mention the tim and expense to do is NOT worth it. The FREE incentatives they constantly email you are Never Free and when you call to complain, you are place on holds that never end. Eventually if you are lucky to get a so-called supervisor they do not assist with any credit card refunds and promise a small insignificant refund for future orders. Which after this happens over and over... All you want is your $ back Not a store credit - just to have to go through it all again! What a rip off!!! Anyone considering this sight, would be better off purchasing a program to be used in your office to create your own work for brocures signs etc. And take it locally to be printed after you create it yourself. Save yourself the time and aggrevation and money, and more money you will continue to shell out, only to be completel dissappointed in the end. All attempts to speak to the Director of Sales, goe unanswered and attempts to find any mailing address to complain is impossible. Vista Print is worthless to any serious small business, that needs to make every dollar count.
0 comments