I got contacted by entrust bankcard on the phone, promising significant saving in my credit card processing, and i set up an appointment with them. Amanda came and made a copy of my current statement, then in her laptop, showed me how entrust can beat my current rates by a big margin and all the saving i could get with entrust. I was also lured into leasing the credit card machines - hypercom - (60 months term of $50 a month), but said i keep the machines after the lease. She even showed me i still save a bunch even with the $50/ month lease. So i switched. THE BIGGEST MISTAKE OF MY LIFE!
When i got my first statement, i was in shock. My rate was a lot higher than my previous company. I called and complained with aleksander robinson and he promised it will be lower next month. Of course, next month rate is still higher, even though he did lower it by a hair. Now not only do i have a higher rate, i am leasing the machine for $50 a month. This went on for 3 months and i finally decided to go back to my previous processing company. I am not aware i have to pay $500 penalty. On top of that, the lease is non cancelable. So i am stuck with the machines for 60 months.
Well i make it work by using the machines with my previous processing company. The machine broke a week ago. The leasing company can't help me, entrust can't help me since i no longer process with them, so i am paying for a machine that doesn't work. To make it worse, the leasing company said i don't own the machines after the lease (as stated by Amanda from entrust). I have to return the machines in WORKING condition, or buy it or continue to lease it. So i called hypercom to see if it is still under warranty since i only have the machine for less than six months. Guess what, it expired, entrust gave me an old machine that is out of warranty. So i have to pay for the repair.
This is a nightmare that just keep going. Nothing entrust said is true. It ends up costing me so much more.
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