I had been researching home businesses on the Internet and signed up on the Internet in 2003 to receive US Resellers software to recover UPS and FedEx shipping refunds for customers. I gave my checking account info so that US Resellers could debit my account for the $79 fee.
When I viewed the software, I realized that this was not something I could do. I immediately e-mailed US Resellers to cancel and request that my account be credited. I never used the software. I got no response and didn't have a phone number for them. At that time, my bank was sending only the front of my cancelled checks and so I didn't know that the phone number of the payee would be on the back of the cancelled check.
In February my bank statement showed that another $79 had been debited from my checking account in the amount of $79. I was banking online and, when I viewed my cancelled check, I saw the address and phone number of US Resellers. I tried to call several times and e-mailed.
Finally a company rep told me to download the USR Refund Request form. I e-mailed customer service again to confirm their address and got no response. I completed it and sent it with a copy of my cancelled check to the address on the back of the check (the only address I could find): USR Refund Recovery, 6556 Rosemoor St., Suite 200, Pittsburgh, PA 15217. I received it back from the postal service marked "Attempted Not Known." I phoned again (412.422.9048) and got a recording saying the voice mail box was full. I'll keep trying!
Camille
Highland Park, Illinois, Illinois
U.S.A.
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